Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@bringnox.com.
- All
- Order & Shipping
- Beginner’s Guide
- Smart Motor
- Programming
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 1-3 hours!
Order & Shipping
Select which type of blinds you want, then read the corresponding instructions in How to Measure
1.Select the blinds type which you preferred.
2.Choose the suit install mount and measure the window size carefully.
3.Pick the custom options that suit your needs.
Please read the instructions in How to Install Blinds & Shades
We currently accept PayPal, major debit/credit card payments through Shopify Payment, Google Pay, and Apple Pay. In the future, we aim to expand our range of payment options.
You can cancel the order directly within 24 hours. For orders exceeding 24 hours, please contact us directly to make change.
After placing your order, we send you an order confirmation e-mail. Once your order has shipped, we will send you the tracking information.
Production and packaging may take 1-3 business days. We offer free shipping to the US and worldwide by UPS, FedEx, and DHL Express. After processing and leaving the warehouse, items typically take 5 to 7 business days to reach their destination.
| Collections | Production Time | Whole Delivery Time( Include Porduction) |
|---|---|---|
| Fabric Swatches | / | 2–3 business days |
| Roller Shades | 1–3 business days | 7–9 business days |
| Dual Shades | 1–3 business days | 7–9 business days |
| Zebra Shades | 1–3 business days | 7–9 business days |
| Cellular Shades | 2–4 business days | 9–12 business days |
| Roman Shades | 3–5 business days | 9–12 business days |
| Woven Wood Shades | 5–7 business days | 12–14 business days |
| Outdoor Shades | 3–5 business days | 9–12 business days |
| No Drill Shades | 1–3 business days | 7–9 business days |
Customized products are non-refundable and non-exchangeable unless defective. Standard, unopened, non-customized products can be returned within 30 days of the shipping date. Learn more in Return & Exchange Policy.
Beginner’s Guide
Quick Star Guide PDF
Matter User Guide PDF
15 LCD Remote Controller User Guide PDF
Smart Motor
If you choose Matter over Thread Motor, the QR code is usually on the motor cable.
LED light flashes red when it opens or closes the shade also indicates low battery.
LED light is red when it recharges the motor.
LED light is green when the battery is charging over 90%.
Note: Over time, the motor's battery capacity will decrease as it ages. Typically, after 5-6 years, the battery may still perform well but retain about 90% of its original capacity.
Programming
If you choose 15 channel remote, there will have 0 channel in user mode. And in 0 channel, you can control all blinds together. If you choose 1 channel remote, it only can control one blind and there is no 0 channel.
1 channel remote only can control one blind and 15 channel remote can control almost 15 blinds together or individual. You can select different channel to control different blind via 15 channel remote.
Our blinds are already matched with the remote control when blinds leave the factory. If you purchase new blinds but do not buy the remote control, you will need to match the new blinds with the original remote control.